Terms And ConditionsAbout Us
This web site is owned and operated by handlesandknobsdirect.co.uk who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.Making A Purchase
If you are looking for something a bit more specialist or cannot find what you are looking for, please visit our sister site www.courtyardah.co.uk which specialises in more high end door harwdare.
Our Contact details:
UNIT 4 RATIO POINT, ST RICHARDS ROAD, EVESHAM, WORCS, WR11 1ZG
If using a SAT NAV system use postcode WR11 1XG.
Phone: 01386 48993
Fax: 01386 49975
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.Shipping And Handling
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard.If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake by email email@example.com.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Orders can be placed by telephone on 01386 48993. Please note any orders placed over the telephone which are below £150 will incur a £2.50 administration charge.
SPECIAL OFFER : Any UK Mainland orders up to the value of £75 will incur a £7.95 carriage charge and any UK Mainland orders over £75 will be shipped FREE of charge! Once your order is ready to ship we aim to deliver it via an overnight courier service whereby a signature will be required. Please inlcude any special shipping details on your order.Delivery Schedule
SCOTTISH HIGHLANDS and UK ISLANDS addresses will unfortunatley incur a different postage charge + VAT with no free shipping offers and apply to the following postcodes: Please check your postcode against the following if you are unsure.
AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49, PH50, HS, IV4 to IV49, IV51, IV55 to IV56, KA27 to KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, ZE, and Isle Of Man
NORTHERN IRELAND addresses will unfortunatley incur a different postage charge + VAT with no free shipping offers and apply to the whole of Northern Ireland, This falls under our 'highlands and islands' charge,
CHANNEL ISLANDS addresses will incur a different postage charge with no free shipping offers; BUT will not be subject to VAT.
Please note we regularly have promotions or discounts on our carriage charges.
INTERNATIONAL Orders are priced accordingly:
£20 for orders up to £50
£50 for orders between £50 & £150
£80 for orders between £150 & £300
£100 for orders between £300 & £750
£125 for orders over £750
We will aim to deliver your order right away. We will normally send your order to you in 5 business days.If you require the goods sooner we advise to call us on 01386 48993 to check stock availability. International orders are generally received in 10 days.Back Orders
You have the option of shipping to a different delivery address when you checkout. Please note, we will not be responsible for any lost packages or discrepancies once the goods have been delivered to the third party delivery address.
You also have the option of collecting your order from our showroom in Evesham, Worcs, We will notify you by email once your order is ready for collection.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
Please contact us by email prior to shipping any return, for a return authorization number. You must write this number clearly on the side of the box. When you return arrives at our dock, we will then be able to identify it without confusion.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.Guarantee
We guarantee your satisfaction and the best level of service. Reaching Us
handlesandknobsdirect.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.Returns Policy
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
From 13 June 2014 the Consumer Contracts Regulations, which implement the Consumer Rights Directive in UK law, come into effect. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
If the item in question is not a stock item and has to be made then the Consumer Rights Directive will not apply. If you wish to return any items then you may do this by contacting us by email and quoting the order number supplied to you. We will issue you a returns number and your refund will be paid within 14 days of receiving the goods back to us. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in their original, unopened packaging and in saleable condition. In certain circumstances, restocking fees may apply if the goods are not returned in these conditions.
Any goods returned must have a returns number which can be obtained by emailling firstname.lastname@example.org.
We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.